FAQ

Need help?

Frequently Asked Questions

FAQ for Consumers

Where can I buy your products?

You can find us via our store finder at coveredlabel.de
Dealers near you.

Can I order directly online from you?

No, the sale is exclusively done through our
Trading partners.

How do I find the right size?

Get detailed information from the staff at our partners in
Advise on business matters.

Are the materials sustainable?

Yes, we pay attention to high-quality, responsibly selected products.
and produced materials.

How do I properly care for my jacket?

Detailed care instructions can be found on the label of our products.

What to do in case of complaints?

Please contact the store where you made your purchase directly.
have.

FAQ for Retailers (B2B)

How do I become a dealer?

Send us an inquiry via email to this address:
Info@Coveredlabel.com, with information about your business, and we will get in touch.
with you.

How do I gain access to the B2B shop?

After activation, you will receive your personal login details.

What are the advantages of the B2B sector?

Orders, price lists, lookbooks & marketing materials.

Are there minimum order quantities?

Yes, you can find details in the B2B shop or with our
Sales team.

Do you actively support your dealer?

Yes, with POS materials, content and personal support.

How can I schedule an appointment with a sales representative?

Send us an inquiry via email to this address:
Send an email to Info@Coveredlabel.com with information about your business and we will get in touch.
We will contact you immediately.

How are deliveries handled for dealer orders?

We deliver by parcel service from the factory within Germany and
selected neighboring countries.

As a dealer, can I also order custom-made or exclusive products?

Yes, we will review special requests and exclusive productions upon request. Please contact us at Info@Coveredlabel.com.

Body warmers

Jackets